Last updated: 25 October 2026
This privacy policy explains how The Owl Experience collects, uses and protects your personal information when you visit this website, contact us, book an experience, make a donation or report a bird in need of help.
Who we are
The Owl Experience is a bird of prey rescue sanctuary and experience provider based in Haughton, Stafford ST18 9JG. We are responsible for the personal information described in this policy.
If you have any questions about this policy or your information, contact us:
- Email: owlman7581@gmail.com
- Phone: 07980 977717
The information we collect and why
Enquiries. When you use our contact form or email us, we collect your name, email address, subject and message, including any event dates or details you share. We use this to reply to you and arrange what you have asked about. Our lawful basis is taking steps at your request before entering into a contract, or our legitimate interest in responding to enquiries.
Bookings and gift vouchers. Experiences and gift vouchers are booked through Beyonk, our booking provider. Beyonk collects the details needed to complete your booking, such as your name, email address, phone number and booking details, and shares them with us so we can deliver your experience. Our lawful basis is performing our contract with you.
Online orders. When you place an order through our website checkout, we collect your name, billing address, email address, phone number and order details. Payments are processed by PayPal; we do not see or store your full card or bank details. Our lawful bases are performing our contract with you and complying with our legal obligations to keep financial records.
Donations. Donations are made through PayPal. PayPal shares with us the details needed to record your donation, such as your name, email address and the amount given. Our lawful basis is our legitimate interest in managing and acknowledging donations.
Rescue and lost bird reports. If you contact us about an injured, stranded or lost bird, we may record your name, contact details and where the bird was found, so we can respond and follow up. Our lawful basis is our legitimate interest in the welfare of the birds we rescue.
Website use. When you visit the site, our web server automatically records technical information such as your IP address, browser type and the pages you request. We use this to keep the website secure and working properly. Our lawful basis is our legitimate interest in running a safe and reliable website.
We do not sell your personal information.
Who we share it with
We only share your information with organisations that help us provide our services, and only as much as they need:
- Beyonk – our online booking and gift voucher platform.
- PayPal – processes payments and donations. PayPal is responsible for the payment information you give it, under its own privacy policy.
- Our website hosting provider – stores the website and the information submitted through it.
- Google Fonts – the fonts on this website are loaded from Google, which receives your IP address when the page loads.
We may also share information where the law requires it, for example with HMRC or the police.
Some of these providers may process information outside the UK. Where they do, they must protect it with safeguards recognised under UK data protection law.
Cookies
Cookies are small files stored on your device. This website only uses cookies that are needed for it to work:
- Basket and checkout cookies set by WooCommerce, which remember what is in your basket and keep your order session secure.
- Payment cookies set by PayPal when you pay or donate.
- Booking cookies that may be set by Beyonk’s booking widget so your booking can be completed.
- Login cookies, used only by website administrators.
We do not currently use analytics or advertising cookies. If we start to, we will ask for your consent first. You can block or delete cookies in your browser settings, but parts of the basket, checkout or booking process may then not work.
Our website links to our Facebook and X (Twitter) pages. Those sites have their own privacy policies, which apply once you visit them.
How long we keep your information
- Orders and payment records are kept for six years, as required by UK tax law.
- Enquiries and rescue reports are kept only for as long as we need them to deal with your enquiry or the bird concerned.
- Booking details held by Beyonk are kept in line with Beyonk’s own privacy policy.
Keeping your information safe
This website uses an encrypted (HTTPS) connection, and access to personal information is limited to the people who need it to run the sanctuary. We keep the website and its software up to date to protect against security risks.
Children
This website is not aimed at children. Bookings for children should be made by a parent or guardian, who provides the details on the child’s behalf.
Your rights
Under UK data protection law, you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information;
- ask us to restrict how we use your information;
- object to us using your information;
- ask us to transfer your information to another organisation;
- withdraw your consent at any time, where we rely on consent.
To use any of these rights, email or call us using the details above. There is normally no charge, and we will respond within one month.
Complaints
If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.